Privacy Policy | Propvel

1. Introduction

Propvel ("we", "us", "our") is committed to handling personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect the personal data of individuals ("you", "the user") who visit our website or engage with our educational programs.

We operate as an educational services provider based in Malaysia. Our programs are general learning resources and do not constitute financial or legal advice. This policy applies to personal information collected through our website at propveluk.live and through our enrolment and contact processes.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

Information You Provide Directly

When you use our contact form, enquire about a program, or register for a course, we may collect:

Full name
Email address
Phone number (if provided)
Message content
Programme preferences or questions

Information Collected Automatically

When you visit our website, we may collect certain technical information, including:

IP address and browser type
Pages visited and time spent on site
Referring URLs
Cookie identifiers (where consent has been given)

3. How We Use Your Data

We use personal information for the following purposes:

To respond to enquiries submitted through our contact form
To manage course enrolments and deliver educational programs
To send program-related communications such as schedules or updates
To improve our website and educational content based on usage patterns
To comply with applicable legal obligations

We do not use your personal information to send unsolicited marketing communications without your prior consent. We do not use your data to profile you for advertising purposes.

4. Legal Basis for Processing

Under applicable Malaysian data protection law (including the Personal Data Protection Act 2010), we rely on the following bases for processing personal data:

Your consent, where obtained before processing
Contractual necessity, where processing is required to deliver a program you have enrolled in
Legitimate interest, where we have a genuine operational reason to process data that does not override your rights

5. Data Retention

We retain personal data only for as long as necessary for the purposes outlined above. Enquiry data is typically retained for up to 12 months. Enrolment records may be retained for up to 3 years for administrative purposes. You may request deletion of your data at any time by contacting us at [email protected].

6. Data Sharing

We do not sell, rent, or share your personal information with third parties for commercial purposes. We may share data with:

Service providers who assist us in delivering our programs (subject to confidentiality obligations)
Regulatory authorities where required by law

7. Cookies

Our website uses cookies to support basic functionality and, where consent is given, to collect analytics data. For full details on how we use cookies and how to manage your preferences, please see our Cookie Policy.

8. Data Security

We take reasonable steps to protect personal data against unauthorised access, disclosure, or loss. These steps include access controls, secure storage practices, and regular review of our data handling procedures. However, no method of transmission over the internet is entirely secure and we cannot provide absolute guarantees.

9. Your Rights

Under Malaysian data protection law, you have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request deletion of your personal data
Withdraw consent where processing is based on consent
Object to certain types of processing

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

10. Third-Party Links

Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our programs are intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us promptly so we can take appropriate steps.

12. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes are posted indicates acceptance of the revised policy.

13. Contact

For any privacy-related queries, requests, or concerns, please contact us:

Email: [email protected]
Address: Jalan PJS 11/28, Bandar Sunway, 47500 Petaling Jaya, Selangor, Malaysia
Business Name: Propvel